Ombudsman for Motor Industry

Its mission is always to mainly defend the autonomy regarding the MIOSA's company while tirelessly striving to teach consumers and motor related companies alike, in achieving greater quantities of customer service and cordial connections within the motor industry. As soon as achieved, the MIOSA intends to see that these higher amounts in customer care and interactions are preserved and further improved.

With the exception of on-site technical assessments, the solutions of the MIOSA will be liberated to any South African customer.

The objectives of this MIOSA are threefold. Firstly, it generates rulings in situations known it where disgruntled customers regarding one-hand and dealers / manufacturers / importers / providers on the other side, cannot attain mutually acceptable agreements.

Secondly, the MIOSA - through the imprinted news, radio and television - educates customers on procedures to be used regarding solution, expenses and control of grievances. Basically; the MIOSA endeavours to save lots of time, money and frustration both for business while the consumer.

Thirdly, the MIOSA offers basic guidance to, and adjudicates in conflicts among members within the Motor Industry where events, by general or certain contract, refer conflicts for adjudication, through arbitration or else, into MIOSA.

Although the MIOSA is funded because of the engine Industry, they will have no say when you look at the day-to-day flowing for the organisation, nor do they usually have any impact in the rulings created by the MIOSA.

The MIOSA just isn't a customer council that immediately sides aided by the consumer. In essence it presents both business together with consumer. It acts as a referee between the industry and also the consumer and among business participants. It utilises great manufacturing rehearse, great customer service rehearse, good appropriate rehearse, and fairness as a basis with its deliberations.